GDPR & Privacy Policy

Last updated: 12/18/2024

Your Privacy Matters

We are committed to protecting your personal data and being transparent about how we collect and use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal information from you:

Contact details: This includes your name, email address, phone number, and postal address when you fill out forms on our site or contact us directly.
Consultation information: We collect data on how you interact with our website, including IP addresses, browser types, operating systems, pages viewed, and the time and date of your visit. This helps us improve your browsing experience.
Assessment data: We use cookies and other tracking technologies to gather information about your use of our website and preferences. You can choose to disable cookies through your browser settings.
Communication preferences : We use cookies and other tracking technologies to gather information about your use of our website and preferences. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

Provide Services: To respond to inquiries, process requests, and deliver the services you’ve requested.
Improving our offerings: To analyze trends and optimize your experience on our website through personalized content and features.
Communication: To send you promotional materials, offers, and updates about our services, unless you opt out.
Legal compliance: To comply with legal obligations, enforce our terms, and protect against fraud or security threats.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties, including:

Service Providers: We may share your information with vendors who assist us in providing services, such as website hosting, email marketing, and data analysis.
Legal Authorities: We may disclose your information if required by law or to protect the rights, property, or safety of GrayHause, our clients, or others.

4. Data Security

We take appropriate security measures to protect your personal information. This includes using encryption (SSL technology) to safeguard your data from unauthorized access or disclosure. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct any inaccuracies in your data.
Deletion: Request that we delete your personal information, subject to legal requirements.
Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the emails we send.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, provide analytics, and ensure the site functions properly. You can control your cookie preferences through your browser settings.

Enhance site navigation
Analyse site usage
Improve user experience
Remember preferences

8. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies when visiting these websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the date at the top of this page. We encourage you to review this policy regularly to stay informed of how we are protecting your information.